Remote IT support has grown in recent years thanks to better technology and is maintenance and other assistance carried out remotely by an IT provider.
With remote IT support, you and you IT support technician will rarely meet face-to-face. Instead, your technician will use a tool to log directly into your machine from where they are location and can navigate their way around the system that way.
This approach is often fairly quick and is commonly used by businesses for everyday troubleshooting or for fixing common tech troubles. Most onsite services typically require a business to log a call, then waiting for your engineer to arrive, leading to lengthy waits, and long periods of downtime.
With remote support most problems can be dealt with on the spot, so it’s a much more attractive prospect for businesses that rely heavily on their IT systems. This is also much more cost effective, as you don’t have to pay for lengthy callouts, you just have to pay for the time used to fix any issues.
Onsite IT support can still be beneficial
In most cases, remote assistance is all a company needs to keep its IT systems performing at their best. The systems are being constantly monitored, meaning the small issues found don’t develop in to bigger problems that are hard to diagnose or fix.
However, onsite support shouldn’t be written off completely. There are some cases where hardware fails, and a technician is needed to come and physically replace or repair it. For example, if your computer won’t even turn on then a technician can’t access it remotely to be able to diagnose problems.
So onsite support still has a very vital role in supporting businesses as they strive to improve their IT infrastructure, and the two forms of support can actually work together in harmony to achieve the best results.
The level of IT support that you need can be influenced by many factors, from budget to staff numbers. Before investing in IT support, talk to an expert IT services provider to gain a better idea of what is available to you and what would most benefit your business.
If you are in need of more advice and support on the type of IT support that is best for you, then get in touch with an IT professional today to discuss the options available.