Entrepreneurs and business owners want to be the boss. These individuals want to work on their own accord, and they work very hard to reach their financial dream. Long nights, weekends and overtime are ahead when you’re your own boss.

Yes, some of this may slow down when you’re in the midst of success, but a lot of work still needs to be done even when you hire employees to delegate tasks to.

But there’s a myth about being your own boss: when I’m the boss, there’s no one to answer to.

Working “for the man” does lose its luster, but what does “being the boss” really mean?

Your Boss Changes, But There’s Still a Boss

Bosses can dictate hours, but when you have orders to fulfill or services to render, your boss now becomes the client. If you have no clients or customers, you’ll quickly be handing your resume around town.

Clients and customers are your new boss.

This means:

  • Meeting with customers
  • Sending invoices
  • Meeting deadlines

You might run an e-commerce store where you don’t have to talk to anyone, but guess what? Fail to send out a product, and you’ll quickly find out that there are chargebacks, angry emails and negative reviews about your company.

Business owners do have a boss: their paying clients and customers.

You Need to Brush Up on Customer Service

Again, your customers are your bosses. Every customer or client is your boss, so be prepared for dozens, hundreds, thousands or millions of bosses. And on top of it all, you need to be really nice to your new bosses because you want their money.

You also want them to recommend your business to others.

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Customer service is going to be one of your top priorities. When you look at Option One, you’ll notice a badge that says: we treat you like gold.


The company recognizes that treating their clients well means:

  • Food on the table
  • Paying bills
  • Paying the mortgage
  • Avoiding closing down the business

Customer service will remain one of the skills business owners must master if they want to remain in business.

Your Successes and Failure Are Your Own

When you work for someone else, the business’s successes and failures are that of many people. But when you run your own business, you’ll realize that the ultimate success or failure falls on the shoulder of the business owner.

If you didn’t make a deal, it’s your fault.

If the sales manager you hired didn’t make a sale, it’s also partially your fault.

Business owners need to surround themselves with the right employees to grow and succeed, but when you’re the person in charge of hiring and firing, you’re the ultimate factor in the business’s success or failure.

Yes, your hiring manager may have hired someone that wasn’t perfect for the job. Your sales team may have had an off day. Success and failure is a part of business, but as an owner with the ultimate say over operations, it’s up to you to do everything in your power to increase the risk of business success.

This often means team building, listening in on calls, changing protocols and training – to start.

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