As a business owner, you should have a lawyer on speed dial at any moment; however, it’s in your interest to avoid getting into legal trouble at all.
Even business owners who try their best to provide the best possible working environment for their team and service for their customers still find themselves in lawsuits.
While you may not be able to ensure that you’ll never find yourself in a sticky legal situation, you can significantly reduce your chances by taking the right precautions.
Here are some of the best ways to protect yourself as a business to avoid being sued by an angry customer or employee.
Maintain Safety and Health Standards
Depending on the nature of your business, there are a variety of potential lawsuits that could arise. You could find yourself in a slip and fall incident case, or even injury due to a defective product.
One of the best ways to avoid being sued for damages due to your business’s negligence is to ensure that you’re maintaining the highest level of safety and health standards at all times. Not only is it in your customer and employees’ best interest to provide high safety standards, but it’s most certainly in your interest as well.
Prevent Workplace Harassment and Discrimination
One of the biggest reasons for company lawsuits is workplace harassment. In large corporations, there may be less of a risk because there are teams of people specifically put in place for harassment protocol; however, small businesses may not be as prepared.
As a small business, you should ensure that you’re familiar with harassment laws as well as your employees. Any complaints should be followed up and dealt with immediately if you hope to avoid being sued.
Provide Great Customer Service
Hell hath no fury like a disgruntled customer. Customers are much more likely to sue if you don’t meet their standards of service. However, if your company makes a mistake, a customer is much less likely to press charges if they received excellent customer service.
If you have a customer that is showing the signs of pursuing legal action, try to handle it yourself outside of court first. Just remember, there’s a difference between being accommodating, and being a doormat. Don’t let a customer take advantage of you in hopes of getting what they want.
Write Out Contracts
It’s essential to make sure that you create well-though-out contracts. They should be clear and concise, outlining the terms of your agreements. Your contract should outline every possible issue that could potentially come up between you and your client. Otherwise, you risk finding yourself in a dangerous grey area.
Whether your business is brand new or you’ve been established for a while, you can never be too careful. By learning and applying the right actions for avoiding being sued, you can avoid being sued altogether.